All clients are required to complete a consultation form prior to commencing treatments.
All appointments will require a minimum £10.00 deposit to secure bookings, which is non-refundable. Anyone who fails to give 24hrs cancellation notice will be charged 100% of the treatment cost or will lose their deposit.
Any purchase over the value of £100.00 will require a 50% deposit. Which is non-refundable.
Missed appointments will result in treatments being deducted from your course.
Here at Turquoise Hair Boutique & Clinic we strive to offer the best treatments possible however if we do not perform treatments or services to your standards please contact the salon within in 24 hours of your treatment for the salon to be able to assist any of your concerns, if the salon is closed please leave a message or email us and we will contact you as soon as possible.
When cancelling an appointment outside of the 24 hour cancellation period a refund will be issued directly to the credit/debit card you paid with.
We will try wherever possible to accommodate your requests for particular therapists, however due to the practicalities of operating procedure this request may not always be fulfilled.
Out of consideration for other clients, clients who are more than 15 minutes late for an appointment may have to reschedule and will incur a £10 charge, or will have their appointment time reduced but will still be charged full appointment time.
Our Right to cancel. If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfil your appointment, we will contact you by telephone – where possible.
Gift Vouchers must be redeemed within 12 months of the date of issue. Failure to do so will render them invalid. Gift vouchers are non-refundable. Gift vouchers cannot be used in conjunction with salon offers, promotions or 20% discount on Mondays
All courses are valid for one year from date of purchase any courses which have not been used within the year will be void, All courses must be paid in full at time of booking and completed within 12 months and are non-refundable.
Refunds and Exchanges
Refunds and Exchanges; Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Indulgence Beauty Salon. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.
Our prices are subject to change without notice
We reserve the right to change the nature of any treatments, course or package
A laser patch test must be carried out at Turquoise Hair Boutique & Clinic at least 7 days prior to your treatment. Anyone who has not had a treatment within the last six months must have a repeat patch test before their treatment. Failure to have a patch test will result in the Salon being unable to carry out the treatment and a 100% cancellation policy will apply.
Certain medical conditions may be contra-indication to a range of treatments.Clients with heart conditions, high/low blood pressure, circulatory disorders, gynecological disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies and possible other conditions are recommended to seek the advice of their doctor prior to booking.If you have any concerns please check in advance with us (and where appropriate your doctor) prior to making your appointments. If any treatment is found to be unsuitable, a qualified therapist will recommend, where possible, an alternative treatment, subject to availability.
When visiting the Spa we recommend minimal jewellery as it can easily be lost and can hamper treatments.
No items may be left on the premises when you depart, please ensure that you take all your belongings with you.
All children under the age of 16 must be accompanied/supervised by an appropriate adult. Children are unable to accompany adults in the treatment rooms. Due to the nature of the salon and other clients we would please ask you to refrain from bringing babies and toddlers into the salon.
The management reserves the right to refuse entrance to anyone whom they deem unsuitable.